FAQ | TCF Bank Settlement

Frequently Asked Questions

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  • On July 20, 2018, TCF settled with the Consumer Financial Protection Bureau (CFPB) and the Office of the Comptroller of the Currency (OCC) regarding administration of its overdraft opt-in program between 2010 and 2013. The settlement requires TCF to pay $25 million in refunds to certain customers who opted in to overdraft services between 2010 and 2013, paid overdraft fees that were not waived or refunded, and otherwise meet criteria specified in the CFPB- and OCC-reviewed refund plan.

    On November 16, 2018, the CFPB and the OCC agreed TCF should begin implementing the refund plan. This plan defines how refund payments are distributed and the amounts each eligible current and former account holder are paid.

    Current and former customers do not need to take any action to receive refund payments.

    Eligible current customers received a statement credit to their TCF account in December 2018. Eligible former customers will be mailed a check in January and February 2019. Only account holders who are eligible for refunds received an account credit or will receive a check.

    The settlement fully resolves litigation with the CFPB and regulatory matters with the OCC related to TCF’s overdraft opt-in processes and practices.

  • Current and former checking account holders and money market account holders who opted in to overdraft services between 2010 and 2013 and paid overdraft fees that were not waived or refunded may be eligible for refund payments.

  • Current and former customers do not need to take any action to receive refund payments.

    Eligible current customers received a statement credit in December 2018. Eligible former customers will be mailed a check in January and February 2019. Only account holders who are eligible for refunds received an account credit or will receive a check. To determine if you are eligible for a refund payment, please contact TCF’s third-party administrator at 1-833-288-5310 from 8 a.m. to 8 p.m. CST Monday through Friday.

  • Current and former customers do not need to take any action to receive refund payments.

    Eligible current customers received a statement credit in December 2018. Eligible former customers will be mailed a check in January and February 2019. Only account holders who are eligible for refunds received an account credit or will receive a check.

    To determine if you are eligible for a refund payment, please contact TCF’s third-party administrator at 1-833-288-5310 from 8 a.m. to 8 p.m. CST Monday through Friday.

  • Current and former customers do not need to take any action.

    If you are a former TCF customer and are concerned that TCF may not have your correct mailing address, you can review the mailing address on file for you by contacting TCF’s third-party administrator at 1-833-288-5310 from 8 a.m. to 8 p.m. CST Monday through Friday.

  • Eligible current customers received a statement credit in December 2018. Eligible former customers will be mailed a check in January and February 2019. Only account holders who are eligible for refunds received an account credit or will receive a check.

  • Under the oversight of Federal regulators, TCF calculated amounts to be paid to eligible current and former customers. The CFPB and OCC reviewed the refund plan and agreed TCF should begin implementing it on November 16, 2018. The plan identifies who is eligible to receive refunds, how refund payments are distributed, and the amounts each eligible current and former account holder are paid.

  • Only an account owner or legal representative on an account can request a mailing address change.

    If you are a current TCF customer, you can change your mailing address by visiting a TCF branch or by calling TCF’s contact center at 1-800-823-2265 or TTY (hearing impaired) service at 1-800-343-6145.

    If you are a former TCF customer, you can review or change your mailing address by contacting TCF’s third-party administrator at 1-833-288-5310 from 8 a.m. to 8 p.m. CST Monday through Friday.

  • Bring your refund check, government-issued ID (driver’s license, state ID card, passport, U.S. Military ID, Matricula Consular or Permanent Resident Alien card) and the legal document showing the name change (marriage license, divorce decree or court-issued name change document) to any TCF Bank branch. If branch team members can verify your identity and name change, they will cash the check for you. This same process also should work at other financial institutions.

    If you need a replacement check issued in your new name, please contact TCF’s third-party administrator at 1-833-288-5310 from 8 a.m. to 8 p.m. CST Monday through Friday.

  • We are sorry for your loss and we are here to help. There are two options for depositing or cashing a check in the name of a deceased person depending on whether you are a personal representative or an heir.

    Personal representative: If a personal representative is appointed to administer the decedent’s estate, we recommend that he/she deposit the check into the estate account.

    Checks also can be cashed at TCF Bank branches or at other financial institutions. To cash the check at a TCF Bank branch, please bring the following:

    • a certified copy of the death certificate,
    • a legal document that identifies and authorizes the personal representative to serve as an administrator of the estate (trust document or personal representative legal authorization), and
    • the personal representative’s government-issued ID (driver’s license, state ID card, passport, U.S. Military ID, Matricula Consular or Permanent Resident Alien card).

    Heir: If no personal representative is appointed to administer the decedent’s estate, a surviving heir (spouse, child or relative) can deposit or cash the check when the estate is a “small estate” under applicable state law. Generally, a small estate is defined as an estate with assets up to $100,000, depending on state law. To determine if the estate qualifies as a small estate and/or to cash the check at a TCF Bank branch, please bring the following:

    If the personal representative or heir encounters any issues, which would be rare, please contact TCF’s third-party administrator at 1-833-288-5310 from 8 a.m. to 8 p.m. CST Monday through Friday. The administrator can help issue a replacement check in the name of the estate or heir.

  • The refund check is payable to all parties listed as account owners on the former account. To cash the check, each person on the account must endorse the check by signing the back and be present in the TCF Bank branch. All account holders must present government-issued IDs (driver’s license, state ID card, passport, U.S. Military ID, Matricula Consular or Permanent Resident Alien card).

    If you need replacement checks issued to divide proceeds among multiple account holders, please contact TCF’s third-party administrator at 1-833-288-5310 from 8 a.m. to 8 p.m. CST Monday through Friday.

  • Refund checks can be deposited or cashed at any TCF Bank branch or at other financial institutions. Please be prepared to provide your government-issued ID (driver’s license, state ID card, passport, U.S. Military ID, Matricula Consular or Permanent Resident Alien card), Social Security Number, date of birth, address and phone number to complete the transaction. Checks also may be deposited or cashed at other financial institutions.

  • TCF is working with a third-party administrator to manage refund payments. To stop payment on the check and request a replacement check, please contact the third-party administrator at 1-833-288-5310 from 8 a.m. to 8 p.m. CST Monday through Friday.

  • Information about TCF’s overdraft service is available on its website in its notice called What You Need to Know About Overdrafts and Overdraft Fees, in its account Terms and Conditions, and on its Overdraft Options page where you can learn how to change your overdraft election.

    To learn more about overdraft services in general, view the Overdrafts course in the free TCF Financial Fitness Program at tcfbank.com/learning.

For More Information

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Mail

TCF Bank Settlement
c/o JND Legal Administration
P.O. Box 91223
Seattle, WA 98111