FAQ | TCF Bank Settlement

Frequently Asked Questions

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  • On July 20, 2018, TCF settled with the Bureau of Consumer Financial Protection (BCFP) and the Office of the Comptroller of the Currency (OCC) regarding administration of its overdraft opt-in program between 2010 and 2013. The settlement requires TCF to pay $25 million in refunds to certain customers who opted in to overdraft services between 2010 and 2013, paid overdraft fees that were not waived or refunded, and otherwise meet criteria specified in the BCFP- and OCC-reviewed refund plan.

    On November 16, 2018, the BCFP and the OCC agreed TCF should begin implementing the refund plan. This plan defines how refund payments are distributed and the amounts each eligible current and former account holder are paid.

    Current and former customers do not need to take any action to receive refund payments.

    Eligible current customers will receive a statement credit and eligible former customers will receive a check mailed to them. Only account holders who are eligible for refunds will receive an account credit or check.

    TCF expects to begin distributing refund payments to affected customers before December 31, 2018.

    The settlement fully resolves litigation with the BCFP and regulatory matters with the OCC related to TCF’s overdraft opt-in processes and practices.

  • Current and former checking account holders and money market account holders who opted in to overdraft services between 2010 and 2013 and paid overdraft fees that were not waived or refunded may be eligible for refund payments.

  • Current and former customers do not need to take any action to receive refund payments.

    Eligible current customers will receive a statement credit and eligible former customers will receive a check mailed to them. Only account holders who are eligible for refunds will receive an account credit or check. To determine if you are eligible for a refund payment, please contact TCF’s third-party administrator at 1-833-288-5310 from 8 a.m. to 8 p.m. CST Monday through Friday.

    TCF expects to begin distributing refund payments to affected customers before December 31, 2018.

  • Current and former customers do not need to take any action to receive refund payments.

    Eligible current customers will receive a statement credit and eligible former customers will receive a check mailed to them. Only account holders who are eligible for refunds will receive an account credit or check.

    To determine if you are eligible for a refund payment, please contact TCF’s third-party administrator at 1-833-288-5310 from 8 a.m. to 8 p.m. CST Monday through Friday.

    TCF expects to begin distributing refund payments to affected customers before December 31, 2018.

  • Current and former customers do not need to take any action.

    If you are a former TCF customer and are concerned that TCF may not have your correct mailing address, you can review the mailing address on file for you by contacting TCF’s third-party administrator at 1-833-288-5310 from 8 a.m. to 8 p.m. CST Monday through Friday.

  • Eligible current customers will receive a statement credit and eligible former customers will receive a check mailed to them. Only account holders who are eligible for refunds will receive an account credit or check.

    TCF expects to begin distributing refund payments to affected customers before December 31, 2018.

  • Under the oversight of Federal regulators, TCF calculated amounts to be paid to eligible current and former customers. The BCFP and OCC reviewed the refund plan and agreed TCF should begin implementing it on November 16, 2018. The plan identifies who is eligible to receive refunds, how refund payments are distributed, and the amounts each eligible current and former account holder are paid.

  • Only an account owner or legal representative on an account can request a mailing address change.

    If you are a current TCF customer, you can change your mailing address by visiting a TCF branch or by calling TCF’s contact center at 1-800-823-2265 or TTY (hearing impaired) service at 1-800-343-6145.

    If you are a former TCF customer, you can review or change your mailing address by contacting TCF’s third-party administrator at 1-833-288-5310 from 8 a.m. to 8 p.m. CST Monday through Friday.

  • Refund checks can be deposited or cashed at any TCF Bank branch or at other financial institutions. Please be prepared to provide your government-issued ID (driver’s license, state ID card, passport, U.S. Military ID, Matricula Consular or Permanent Resident Alien card), Social Security Number, date of birth, address and phone number to complete the transaction.

  • Information about TCF’s overdraft service is available on its website in its notice called What You Need to Know About Overdrafts and Overdraft Fees, in its account Terms and Conditions, and on its Overdraft Options page where you can learn how to change your overdraft election.

    To learn more about overdraft services in general, view the Overdrafts course in the free TCF Financial Fitness Program at tcfbank.com/learning.

For More Information

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Mail

TCF Bank Settlement
c/o JND Legal Administration
P.O. Box 91223
Seattle, WA 98111